Shipping policy

Misk Mat Shipping Policy

Delivering Comfort Across the UAE & GCC

At Misk Mat, every order is carefully prepared and securely packaged to ensure it arrives safely and in perfect condition.

We currently deliver to:

🇦🇪 United Arab Emirates
🌍 GCC Countries: Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman

All orders are shipped from our warehouse in Sharjah, United Arab Emirates.

Orders are typically processed and dispatched within 1–2 business days.

Orders placed before the daily cut-off time are often dispatched the same or next business day, excluding weekends and public holidays.

🇦🇪 United Arab Emirates
Free next-day express delivery on all orders.

🌍 GCC Countries
Express air delivery typically arrives within 2–5 business days, depending on destination and customs processing.

Delivery times are estimates and may vary slightly depending on courier schedules.

🇦🇪 UAE: Free express delivery on all orders.

🌍 GCC: Shipping fees are calculated at checkout based on your location and order size.

Orders delivered outside the UAE may be subject to import duties, VAT, or clearance fees imposed by local customs authorities.

These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

🇦🇪 Orders delivered within the UAE are not subject to import duties or customs charges.

If a shipment is refused, delayed, or not accepted due to unpaid customs duties, VAT, or import charges:

The order will not be eligible for a refund
International shipments refused by the recipient may be abandoned or destroyed by customs authorities

We work with trusted courier partners to ensure reliable and secure delivery.

Once an order has been dispatched and handed to the courier, delivery timing is managed by the courier partner.

Tracking information will be provided when available.

If you have any questions regarding your order or delivery, please contact us at: